![]() ![]() I have tried to contact the company myself, but apparently that is a big no no. Again, I was told that she is the only one in the whole store that can contact the company. ![]() ![]() I called back to the store and informed the rep that I no longer want to deal with **. NOT TRUE! She spoke to my husband a few months ago, but not since I have been calling. I finally spoke to her yesterday and she cut me off, yelled at me and told me she had already spoke to my husband. I went into the store three days after leaving messages and ** was still not available. ** had called out and apparently she is the only one who can contact the installer for service. We were told by the installer that any future problems should be directed to Home Depot. Finally the company came out to adjust and left a big mess outside. She is incredibly rude! I have called a number of times to have Exterior Images to come out to fix the pitch and the lock is very hard to turn (It was smooth at first). ** is the door dept supervisor at The Bristol, Pa store. It swings closed by itself and I had to go through Home depot to have it serviced. The pitch of the steel door was never correct from the first day. What a rip off! Unfortunately, this was only the beginning of our terrible experience. We paid $1,800 for both doors not knowing that we had paid extra for the custom feature. Because the door was already cut they could not do anything about this step. It also measures the 2" compensation for the so called custom door. My husband and I were never told we needed this built in step. I will never do business with HOME DEPOT reference installation of anything because they are dishonest and have very low standards of quality! Shame on me for trusting what I was told and not going to store with my wife to see how it all changed in contract. I am and was willing to pay for it to be done right not half butt. I made it clear during the pre-install of the hardwood desired and painting and told them to include cost in contract. The fix to this install would be me removing door and painting framing under hinges to prevent rot which defeats the purpose of having it installed in the first. Anyone who has done framing mill work knows that untreated/painted wood or particle board will rot when exposed to moisture. Essentially he was going to install a frame made of particle board and leave it unpainted on the cut edge where he would mount the storm door hinges saying I could paint it later. When the third party subcontractor showed up to install, the framing material was pressed particle board with a wood exterior grained profile which does not match the hardwood frame of the door, and nor was what was promised during pre-install. All the materials and process information which was discussed in pre-install visit did not appear in contract. ![]()
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